Effective Date: 25.08.2023
We strive to ensure your satisfaction with every purchase from Millennial DS. Our Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds. The eligibility criteria for returns include:
- Physical goods (if applicable)
- Digital products (Will be given in the product description)
- Digital Services (Will be given in the service description)
- Customized Freelancing Services (Will be given in the service description)
Additional non-returnable items:
- Gift cards
- Downloadable software products
Customers have 24 hours from the date of delivery to initiate a return or exchange for which the return policy was not included in the product or service description. To be eligible for a refund, the item must be returned within this timeframe.
Conditions for Returns
To qualify for a return or exchange, items must meet the following conditions:
- Items must be unused and in the same condition as received
- Items must be in their original packaging
- Any included accessories, tags, or labels must be intact
To initiate a return or exchange, please follow these steps:
- Contact our customer support at [customer support email] within 1 day of receiving your order.
- Provide your order details, including the order number and product information.
- Our customer support team will guide you through the return process and provide any necessary instructions.
- Package the item securely, including all original accessories and packaging materials.
- Ship the item to the address provided by our customer support.
Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping method to ensure your returned item reaches us.
Refunds will be processed within 3 days after we receive and inspect the returned item. Refunds will be issued through the original payment method used for the purchase or as store credit, according to your preference.
Partial Refunds or Exchanges
In some cases, we may offer partial refunds or exchanges for damaged items or items that do not meet the specified return conditions. Please contact our customer support for assistance.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Digital Products and Services
[If applicable] Due to the nature of digital products and services, refunds may be subject to different terms. Please refer to our Digital Products and Services Policy given in each product description for more information.
Exceptions and Non-Returnable Items
The following items are not eligible for returns or refunds:
- Personalized items
- Perishable goods
- Product or service that is used and described as non-refundable.
Before initiating a return, customers are responsible for:
- Contacting our customer support within the specified timeframe
- Providing accurate order details and item information
- Providing photographic evidence of damaged items (if required)
Exchanges and Replacements
We offer exchanges or replacements for items that meet the specified return conditions. Please contact our customer support for assistance with exchanges. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to us.
[If applicable] Order cancellations may be subject to certain conditions and fees. Please refer to our Order Cancellation Policy for more details.
For international returns, please follow the same return process outlined above. Customers are responsible for any additional shipping and customs fees associated with international returns. Generally, there is no shipping charge for digital assets or services.
Updates to the Policy
We reserve the right to update our Refund and Returns Policy at any time. Changes will be effective upon posting on our website. Customers will be notified of significant policy changes via email and a notice on our website.
If you have questions or need assistance with returns, please contact our customer support at firstname.lastname@example.org.